Returning A Product To Get Me Packaging
Your right to return goods applies only to our website products. We regret we are unable to accept returns for custom made or bespoke products that we have made specifically for you to your specification, except where we are at fault with documented evidence for any errors or omissions. In these circumstances, we reserve the right to rectify a suitable replacement or remake the goods to your satisfaction.
To return goods to us you must first contact us to obtain a Goods Returns Form.
To contact us regarding any return of goods please telephone us on 01246 488999 or email us at firstname.lastname@example.org.
The Completed Goods Returns Form must accompany any returned goods. Goods returned to us without a completed Goods Returns Form are sent at your own risk & we accept no responsibility for any goods returned to us without the completed Goods Return Form
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Goods sold by us on this website are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. A re-stocking fee may also apply.
If any goods arrive faulty or damaged, we will arrange for them to be replaced or refunded but you must notify us within 14 days of receiving delivery otherwise we will be bound by the supplying manufacturers warranty claim procedure.
Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.